Tidy Trax Shoe Cover
Returns / Exchanges
Tidy Trax are backed by a 30 day satisfaction guarantee.
Refunds will cover the original cost of the product. *Shipping costs are NOT refunded.
- Exchanges for a different size are handled as follows:
- You, the customer, pay shipping costs back to 311 Industries to return or exchange your Tidy Trax.
- We will ship your requested exchange size once we receive your returned merchandise.
- If you need to exchange again... in regards to your initial purchase... you, the customer, will be required to pay shipping costs to and from 311 Industries.
- DEFECTIVE MERCHANDISE
- If you received a defective pair of Tidy Trax (wrong size, mismatched sizes, two of the same foot, or damaged merchandise), follow the instructions below on HOW TO RETURN YOUR TIDY TRAX BACK TO 311 INDUSTRIES. **In this case, we bare responsibility for the mishap and would be happy to credit your credit card for the return shipping amount.
- IMPORTANT: Return items to the address below ONLY if they were purchased from www.tidy-trax.com.
- If you purchased your Tidy Trax from Amazon, a distributor, retailer, or website other than www.tidy-trax.com, PLEASE request ALL refunds/ exchanges from the place of your original purchase.
- If you purchased your Tidy Trax from anywhere other than www.tidy-trax.com... DON'T ship them to the address below or WE WILL SHIP THEM BACK TO YOU AT YOUR EXPENSE.
HOW TO SHIP YOUR TIDY TRAX BACK TO 311 INDUSTRIES
1. Simply print and fill out our RMA form. (Click on RMA button below)
2. Then ship your Tidy Trax shoe covers to:
Tidy Trax / 311 Industries
434 Airport Road
Endicott, NY 13760
**All returns and exchanges must be returned in like-new/ resellable condition. Any returns that show signs of wear or abuse may not qualify.
NO RETURNS OR EXCHANGES ACCEPTED AFTER 45 DAYS FROM PURCHASE DATE.
* Shipping and handling charges of returns / exchanges are not refunded.